2nd Line MSP IT Support Engineer (ID: fQ7nMK0e)

Leading Managed IT Service Provider based in West Sussex are seeking a highly skilled IT Support engineer to join a team of experienced IT professionals.

The role requires excellent customer service skills, along with strong technical, organisational and communication skills. We are looking for someone with the drive and determination to help support our growing client base.

If you have a minimum of 3 years experience working in an MSP service desk environment and are keen to advance your career within a modern, fast-paced and growing IT company – then this position is perfect for you!

Responsibilities:

Some of the duties of this role include:

• Provide first-class remote, on-site and telephone-based IT support to business customers
• Perform a range of IT initiatives and projects, giving premium customer service
• Perform regular maintenance and support of client networks, equipment, software and services
• Record accurate documentation and time recording of activities performed
• Be responsible for 1st and 2nd Line escalations from other engineers in the team
• Ensure Service Level Agreements are met and monitored, ensuring tickets are always kept up to date
• Travelling to and from client sites as required
• Working a weekly rota between 8:00 am – 5:30 pm, Monday – Friday

Job Requirements:

• Excellent customer service and telephone manner
• Minimum 3 years of IT support experience in a multi-client, MSP environment
• The ability to learn quickly and adapt to changing requirements
• Microsoft qualification preferable
• Passion to develop for IT technology and solutions
• Confident decision making
• Strong multitasking capabilities and time management
• Strong server, cloud, desktop and networking skills
• Strong team collaboration and use of own initiative
• Must have own reliable transport

Essential requirements:

• Excellent customer service and problem-solving skills
• Strong written and verbal communication
• Expert Microsoft 365 skills – Teams, Exchange, SharePoint, Intune and Entra ID
• Microsoft Azure support and administration
• Windows Server 2022 troubleshooting experience
• Windows 11 setup and troubleshooting experience
• Knowledge of supporting and configuring Hyper-V, Active Directory, DNS, TCP/IP, Group Policy and RDS
• Knowledge of supporting and configuring VPNs, Routing, Switches and Firewalls
• VoIP setup and troubleshooting experience
• Experience with RMM tools and backup solutions
• Experience with Autotask or similar MSP PSA services
• Full UK driving license

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• On-site parking
• Referral programme
• Sick pay
• Work from home
• An extra day off to enjoy your birthday
• Increased holiday with length of service
• Highly competitive pay with annual salary reviews
• Flexibility to work from home within your own office space
• High-specification IT equipment provided
• Training and learning development with qualification support
• Mileage allowance
• Team social events
• Relaxed and friendly atmosphere and culture, whilst being professional
• Highly experienced team of IT professionals to work alongside for support and training development

Job Type: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Schedule: 

• Day shift
• Monday to Friday

Ability to commute/relocate:

Littlehampton: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton