We are seeking a dedicated and knowledgeable IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot issues effectively. You will play a crucial role in ensuring that our IT infrastructure runs smoothly and efficiently.
IT Support Engineer Responsibilities:
- Provide technical support to end-users via help desk, phone, or in-person.
- Troubleshoot software and hardware issues on Windows operating systems.
- Assist with the installation, configuration, and maintenance of Windows Server environments.
- Manage user accounts and permissions within Active Directory.
- Diagnose network connectivity issues using TCP/IP protocols.
- Document support requests and resolutions for tracking and reporting purposes.
- Maintain an organised inventory of IT equipment and software licenses.
- Collaborate with other IT team members to resolve complex technical problems.
- Deliver exceptional customer service by responding promptly to user inquiries and concerns.
Skills Required for IT Support:
- Proficiency in Windows operating systems, including desktop support experience.
- Microsoft 365, including SharePoint and Entra (365 migration and Azure setup),
- Strong understanding of TCP/IP networking principles.
- Experience with software troubleshooting and installation processes.
- Familiarity with help desk ticketing systems.
- Excellent communication skills with a focus on customer service.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
IT Support Engineer Requirements:
- Full driving license and own car. Frequent visits to customer sites are required
- Able to work weekends and late evenings.
- Experience in an MSP environment is an advantage
If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity.
Schedule:
Work Location: In person
Position: IT Support Engineer - Job Type: Full-time - Salary: from £30,000 per year - Location: On the road
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