Technical Helpdesk Engineer (ID: ZlXp4I2c)

Job Types: Full-time, Permanent  -  Pay: From £29,000.00 per year

Technical helpdesk Engineer, working with a close-knit team of professionals providing a support for customers with sophisticated alarm systems. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company within our C-T Centre in Bournemouth, applicants must live within commutable distance of the Head Office, and re-location packages are not available.

We are a leading technology and service provider across the care and healthcare sector, delivering exceptional service supporting our bespoke designed wireless computer systems, this role also enables a variable IT helpdesk service for customers.

Key Role Functions:

Technical Support - Provide a highly responsive level of technical support on our systems via any media for customers, gathering information, troubleshooting and resolving issues via phone and online tools.
Product Repairs and Upgrades - Fault diagnosis, repair and programming of all display-based computers and products.
Assist with implementation and maintenance of hardware, software and peripherals.
System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications before dispatch to customers.
Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos.
The Company

We are proud to be leading innovators in the UK’s nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts and private hospitals.

Courtney Thorne's SMART nurse call system is designed to help with service improvements and operating cost savings. We provide live data into the hands of decision-makers to aid them in monitoring and improving patient/resident safety and staff activity which also acts as a crucial audit tool.

Courtney Thorne is committed to giving a high-quality service, from initial consultation and installation to ongoing customer service. Our team of engineers each undergo comprehensive training at the Technical Assistance Centre and ongoing refreshers to stay up to date.

The Person:

The key skills, characteristics and qualities of a Technical Service Engineer are:

• Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components.
• Ability to work alone and in teams where clear communication and accurate reporting into our ERP-based processes is important.
• Methodical approach to identifying problems and attention to detail.
• This is an ‘over the phone’ and online customer response role requiring a helpdesk service ethos, empathy and strong people skills, where gathering information and communicating solutions is key.
• IT and Technology-based qualifications are an advantage.
• If you are a dedicated professional with a passion for technology and a desire to provide exceptional support to end-users, we would love to hear from you. Apply today to join our dynamic team as an Technical Service Engineer.

Additional pay:

Commission pay

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free flu jab
• Free On-site parking
• Sick pay

Schedule:

Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 3 years (required)
• Customer service: 3 years (preferred)

Work Location: In person