We are seeking an experienced 2nd Line MSP IT Support Engineer - Monday to Friday | 8:00 am to 5:30 pm.
A leading Managed IT Services Provider based in West Sussex is looking for a talented and motivated 2nd Line IT Support Engineer to join our dynamic team of IT professionals.
We’re seeking someone with a strong technical background, excellent customer service skills, and a passion for IT. If you thrive in a fast-paced, client-focused environment and are eager to advance your career with a forward-thinking MSP, we want to hear from you!
IT Support Engineer Key Responsibilities:
- Deliver high-quality IT support remotely, on-site, and over the phone to our business clients
- Manage and resolve 1st and 2nd line support escalations
- Carry out scheduled maintenance and proactive support for client systems, networks, and services
- Ensure accurate documentation and time logging of work performed
- Participate in and lead various IT projects, maintaining a high level of customer service
- Ensure Service Level Agreements (SLAs) are met and support tickets are regularly updated
- Travel to client sites as needed (within the region)
Essential Requirements:
- Minimum 3 years' experience in a Managed Service Provider (MSP) environment
- Excellent customer service and communication skills (verbal and written)
- Strong troubleshooting skills in Windows 11 and Windows Server 2022
- Proficient in Microsoft 365 (Teams, Exchange, SharePoint, Intune, Entra ID)
- Experience with Microsoft Azure administration and support
- Working knowledge of Active Directory, Group Policy, DNS, TCP/IP, and RDS
- Familiarity with Hyper-V, VPNs, routing, switching, and firewalls
- Experience with VoIP setup and troubleshooting
- Skilled with RMM tools, backup solutions, and Autotask (or similar PSA platforms)
- Confident decision-making and the ability to work both independently and collaboratively
- Valid UK driving licence and reliable transport
Desirable:
- Microsoft certifications (or working towards them)
- Passion for IT and professional development
- Ability to quickly adapt to new technologies and challenges
Company Benefits:
- Competitive salary with annual reviews
- Flexible hybrid working (home/office balance)
- High-spec IT equipment provided
- Additional leave and birthday off
- Enhanced holiday entitlement with length of service
- Casual dress and relaxed office environment
- Company pension scheme
- Paid training and certification support
- Team social events and a friendly, collaborative culture
- Mileage allowance and on-site parking
- Company referral and bonus programmes
Other Information:
- Location: Applicants must live within a 20-mile radius of Littlehampton or be willing to relocate.
- Authorisation: Must be eligible to work in the UK.
- Ready to take the next step in your IT career with a growing and supportive MSP? Apply now!
- Please include your CV and a short note explaining your current location and availability.
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Littlehampton: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you currently live within 20 miles of Littlehampton?
Experience:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Littlehampton
Position: IT Support Engineer (2nd Line MSP) - Job Type: Full-time, Permanent - Salary: £30,000.00-£35,000.00 per year
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