IT Support Engineer (ID: fQ7nMK0e)

We are seeking an experienced  2nd Line MSP IT Support Engineer -  Monday to Friday | 8:00 am to 5:30 pm.

A leading Managed IT Services Provider based in West Sussex is looking for a talented and motivated 2nd Line IT Support Engineer to join our dynamic team of IT professionals.

We’re seeking someone with a strong technical background, excellent customer service skills, and a passion for IT. If you thrive in a fast-paced, client-focused environment and are eager to advance your career with a forward-thinking MSP, we want to hear from you!

IT Support Engineer Key Responsibilities:

• Deliver high-quality IT support remotely, on-site, and over the phone to our business clients
• Manage and resolve 1st and 2nd line support escalations
• Carry out scheduled maintenance and proactive support for client systems, networks, and services
• Ensure accurate documentation and time logging of work performed
• Participate in and lead various IT projects, maintaining a high level of customer service
• Ensure Service Level Agreements (SLAs) are met and support tickets are regularly updated
• Travel to client sites as needed (within the region)

Essential Requirements:

• Minimum 3 years' experience in a Managed Service Provider (MSP) environment
• Excellent customer service and communication skills (verbal and written)
• Strong troubleshooting skills in Windows 11 and Windows Server 2022
• Proficient in Microsoft 365 (Teams, Exchange, SharePoint, Intune, Entra ID)
• Experience with Microsoft Azure administration and support
• Working knowledge of Active Directory, Group Policy, DNS, TCP/IP, and RDS
• Familiarity with Hyper-V, VPNs, routing, switching, and firewalls
• Experience with VoIP setup and troubleshooting
• Skilled with RMM tools, backup solutions, and Autotask (or similar PSA platforms)
• Confident decision-making and the ability to work both independently and collaboratively
• Valid UK driving licence and reliable transport

Desirable:

• Microsoft certifications (or working towards them)
• Passion for IT and professional development
• Ability to quickly adapt to new technologies and challenges

Company Benefits:

• Competitive salary with annual reviews
• Flexible hybrid working (home/office balance)
• High-spec IT equipment provided
• Additional leave and birthday off
• Enhanced holiday entitlement with length of service
• Casual dress and relaxed office environment
• Company pension scheme
• Paid training and certification support
• Team social events and a friendly, collaborative culture
• Mileage allowance and on-site parking
• Company referral and bonus programmes

Other Information:

• Location: Applicants must live within a 20-mile radius of Littlehampton or be willing to relocate.
• Authorisation: Must be eligible to work in the UK.
• Ready to take the next step in your IT career with a growing and supportive MSP? Apply now!
• Please include your CV and a short note explaining your current location and availability.

Schedule: 

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Littlehampton: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you currently live within 20 miles of Littlehampton?

Experience:

• MSP: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Littlehampton

Position: IT Support Engineer (2nd Line MSP)  -  Job Type: Full-time, Permanent  -  Salary: £30,000.00-£35,000.00 per year

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