2nd Line IT Support Engineer (ID: MoBirnTS)

We have been providing IT services to SMBs & the education sector for over 8 years. An experienced 2nd Line Support Engineer is required to join our friendly support team. This role involves providing 2nd line remote and onsite support to our customers. As you will be working within a team environment and speaking to customers on a daily basis, your communication skills must be very strong.

This role would suit a candidate with experience in 2nd line support.

The role of 2nd Line IT Support is available on a full-time basis and would suit someone with experience as a 2nd line support engineer

You will be:

• A people-person
• Great with customers
• A good team-leader
• Self-motivated with a can-do attitude
• Able to prioritise and manage your own workload
• Able to quickly troubleshoot and resolve issues

You will have the technical ability to support the following:

• Windows 10, Mac OS, Chromebooks
• Printing, Group Policy, Backup Systems & Networking
• Microsoft 365 & Google Workspace
• MDM for iPads
• VoIP phone systems

Desirable Experience in:

Server 2019 onwards, Active Directory, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers

Requirements:

• 3+ Years experience in an IT support role
• Clean driver's license and your own car
• Good documentation skills
• Strong ticket handling ability, including detailed note recording
• Standard working hours are Monday - Friday 8 am - 4.30 pm

This role is subject to an enhanced DBS check for £38

Benefits:

• Company pension
• Free On-site parking
• Referral programme
• 30 days holiday, including bank holidays

Schedule:

• Monday to Friday
• No weekends

Education:

GCSE or equivalent (preferred)

Experience:

IT Support: 3+ years (required)
Work Location: Hybrid remote in Dorset

Position: 2nd Line IT Support Engineer  -  Job Types: Full-time, Part-time, Permanent  -  Salary: £30,000 to £34,000 per year