Junior infrastructure Engineer (ID: mil8zF6g)

As a Junior Infrastructure Engineer, you will work in the Infrastructure Team to support Central Technology’s data centre infrastructure equipment and cloud services. By working as part of a high-performing team that supports an advanced ISP and cloud services platform, this role presents the successful candidate with a unique opportunity to gain invaluable knowledge and experience.

Junior infrastructure Engineer's key duties and responsibilities are as follows.

• Provide first-line support to end-users for hardware, software, and network issues. Respond to tickets and inquiries promptly. Deploy new end-user devices and grant access to resources as appropriate.
• Maintain and monitor existing hardware (including core routers, switches, voice servers, virtualisation environments, SANs) using our existing monitoring tools, PRTG and Observium.
• Carry out routine checks in line with the schedule.
• Manage the asset inventory and device lifecycle.
• Patch management across internal and external servers.
• Respond promptly and appropriately to incident alerts (attending site where required) and prepare reports as required.
• Provision new connectivity, voice, VPS and DRaaS services from templates.
• Manually patch non-critical servers and infrastructure.
• Work to Central Technology’s ISO 27001 and 9001 quality processes and procedures.
• Prepare all new infrastructure hardware for deployment.
• Assist the senior infrastructure engineers with core infrastructure projects.
• Maintain a good working knowledge of current infrastructure and future trends.
• Implement and maintain security measures to protect infrastructure assets from unauthorised access, malware, and other threats.
• Stay current with industry trends, technologies, and best practices related to infrastructure engineering. Share knowledge with colleagues and participate in training sessions to enhance team capabilities.
• Be part of the on-call rota and assist with out-of-hours projects and maintenance.

This role involves accurate, regular technical reporting. Working proactively on your own initiative and closely with the Head of Infrastructure in a fast-moving industry.

Aptitudes / Skills / Abilities required as a Junior Infrastructure Engineer

• Self-motivated and enthusiastic
• Strong communication skills/written & verbal.
• Ability to provide a timely and accurate record of work.
• Ability to organise and prioritise work.
• Strong technical problem-solving skills.
• Ability to work effectively and efficiently alone or as part of a team.
• A methodical and structured approach to working.

Qualifications / Knowledge and Experience

• General knowledge of workstation, server and networking hardware.
• IP addressing, subnetting and routing.
• Experience in a supporting role.
• Microsoft OS and applications.
• Microsoft 365 / Defender / Azure.
• Linux OS.
• VMware vSphere.
• Storage Area Networks.
• SIP / VoIP.
• PRTG network monitor.

Junior Infrastructure Engineer Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Free fitness classes
• Free flu jabs
• Free onsite parking
• Health & wellbeing programme
• Private medical insurance
• Sick pay
• Work from home

Our Mission:

A forward-thinking IT support, Telecoms and Cloud service provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation. Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions.

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Position: Junior Infrastructure Engineer  -  Job Type: Full-Time  -  Salary: £28,000 to £35,000 per year  -  Location: Hybrid