A leading new energy sector player dedicated to providing innovative energy management solutions for both residential and commercial needs is looking to recruit a Technical Support Engineer. The chance to work in a global team with an international vision. Promising career development within our fast-growing organisation. Colleagues who are as smart, supportive, hardworking, and driven as you. A competitive salary with a success-based variable.
Technical Support Engineer Qualifications:
- Bachelor's degree or above in Electrical Engineering, Power Electronics, or related fields.
- 2-5 years of relevant work experience in the same industry, understanding storage batteries and hybrid inverters.
- Proficiency in office software and CAD.
- Strong communication and coordination skills, have the initiative to find solutions to problems.
- Clear logical thinking, openness to learning new things, and ability to work under pressure.
Support Engineer Responsibilities:
- Provide technical support for the region, offering pre-sales and post-sales services to sales and customers.
- Assist sales colleagues and customers through on-site visits, emails, and phone calls for technical discussions.
- Conduct product and technical training for overseas colleagues and customers through online and offline methods.
- Stay updated on industry trends, collect and analyse competitor information, and identify strengths and weaknesses in competitor solutions.
- Support in product promotion, marketing activities, exhibitions, and refining marketing materials for products.
- Handle major issues and customer complaints, drive issue resolution and continuous improvement.
- Contribute to technical document writing and regularly update various technical documents.
Additional Pay:
- Bonus Scheme
- Commission Pay
- Performance Bonus
- Yearly Bonus
Benefits:
- Casual Dress
- Company Car
- Company Events
- Company Pension
- Free Parking
Schedule:
Experience:
- new energy-related industries: 2 years (required)
Work Location: In person
Position: Technical Support Engineer - Job Type: Full-Time - Salary: £48,000 to £72,000 per year - Location: Southampton, Hampshire
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