Technical Support Engineer (ID: nBiy5KAS)

 A leading new energy sector player dedicated to providing innovative energy management solutions for both residential and commercial needs is looking to recruit a Technical Support Engineer. The chance to work in a global team with an international vision. Promising career development within our fast-growing organisation. Colleagues who are as smart, supportive, hardworking, and driven as you. A competitive salary with a success-based variable.

Technical Support Engineer Qualifications:

• Bachelor's degree or above in Electrical Engineering, Power Electronics, or related fields.
• 2-5 years of relevant work experience in the same industry, understanding storage batteries and hybrid inverters.
• Proficiency in office software and CAD.
• Strong communication and coordination skills, have the initiative to find solutions to problems.
• Clear logical thinking, openness to learning new things, and ability to work under pressure.

Support Engineer Responsibilities:

• Provide technical support for the region, offering pre-sales and post-sales services to sales and customers.
• Assist sales colleagues and customers through on-site visits, emails, and phone calls for technical discussions.
• Conduct product and technical training for overseas colleagues and customers through online and offline methods.
• Stay updated on industry trends, collect and analyse competitor information, and identify strengths and weaknesses in competitor solutions.
• Support in product promotion, marketing activities, exhibitions, and refining marketing materials for products.
• Handle major issues and customer complaints, drive issue resolution and continuous improvement.
• Contribute to technical document writing and regularly update various technical documents.

Additional Pay:

• Bonus Scheme
• Commission Pay
• Performance Bonus
• Yearly Bonus

Benefits:

• Casual Dress
• Company Car
• Company Events
• Company Pension
• Free Parking

Schedule:

• Monday to Friday

Experience:

• new energy-related industries: 2 years (required)

Work Location: In person

Position: Technical Support Engineer  -  Job Type: Full-Time  -  Salary: £48,000 to £72,000 per year  -  Location: Southampton, Hampshire